Author Topic: Principal Insurance.  (Read 360 times)

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Offline Astro

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Principal Insurance.
on: November 27, 2019, 06:21:15 PM
12 days ago I took out a new policy with Principal.
Just got an e-mail today to call their office and some thing needs to be changed because the validation procedure spotted an error.
They had the wrong year for my licence start date - 1 year out.  I think it was their fault and entered the wrong figure on their system when they took my details... but can't be 100% sure.
Cost me another 50 for the change of details and premium change.  :009:
I feel well and truly shafted.   I would have cancelled but they were going to shaft me with an even bigger phallic something or other. :192:

They're not getting my business next year. No way.

Offline sabre

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Re: Principal Insurance.
Reply #1 on: November 28, 2019, 11:26:47 AM
These companies always state that the phone calls are recorded for various reasons (training purposes, fraud prevention, etc, etc). To the best of my knowledge, these recordings should be date/time stamped & traceable against your customer/policy number.

It's amazing, sarcastically speaking, that they can never find these recordings when they are at fault?  :003:

Steve.
2013 Triumph Street Triple R
1989 Yamaha TDR250
recent departures: 2003 ZRX1200r + 2015 CRF250L :-(

 


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